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Looking for a New Jersey Lemon lawyer and lemon law information?

  1. The Lemon Law

    The Lemon Law is a consumer protection law enacted by the New Jersey Legislature to assist consumers when they purchase a new motor vehicle that develops repeated defects or lengthy unusable periods during the first two years or 18,000 miles (whichever comes first) . The intent of the law is to require the manufacturer of a new motor vehicle to correct defects that are originally covered under the manufacturer's warranty and are identified and reported within a specific time period. The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer and specific remedies when the uncorrected defect substantially impairs the use, value or safety of the new vehicle. Lemon Law procedures are very specific. Please read this information carefully and keep it in your files. Be sure to keep accurate written records of all service to your vehicle. When corresponding with the dealer, the manufacturer or the Division's Lemon Law Unit concerning problems, send all mail by certified mail with a return receipt requested. The Division of Consumer Affairs' Lemon Law Unit offers information and application processing only. The Division does not hear cases directly; that is the responsibility of the Office of Administrative Law.
     

  2. Who is covered under the Lemon Law

    Any consumer who buys, leases or registers a new passenger vehicle or motorcycle in the State of New Jersey is covered by the Lemon Law.* The consumer is protected for two years after the original delivery date of the vehicle, OR for the first 18,000 miles, whichever comes first. If the vehicle is transferred to someone else during this two-year/18,000-mile period, that owner or the person leasing the vehicle is also covered under the Lemon Law. Important: The Lemon Law does not cover commercial vehicles or the living quarters of motor homes. *Note: The Lemon Law became effective on March 14, 1989, for all new vehicles registered in the State of New Jersey. As of August 4, 1991, the law covers vehicles purchased or leased in New Jersey, regardless of the state where the vehicle is registered. However, this change is not retroactive.
     

  3. What constitutes a lemon

    A new motor vehicle is presumed to be a lemon if it has one or more defects that continue to exist after three attempts at repairs, OR after the vehicle has been out of service for a total of 20 cumulative calendar days. The Lemon Law requires that the consumer write to the manufacturer giving notification of one last chance to repair the defect (see page 3 for more information about this process). To qualify under the Lemon Law, the defect must substantially impair the use, value or safety of the vehicle. However, the Lemon Law does not cover defects caused by an accident, vandalism, abuse or neglect. It also does not cover defects caused by attempts to repair or to modify the vehicle by a person other than the manufacturer, its agent or an authorized dealer.

    * Contact a New Jersey lemon lawyer to find out all your legal options and rights *

     

  4. Getting Your Vehicle Repaired

    It is very important that you report any defect or condition directly to the manufacturer or the dealer immediately. It is also important to keep all receipts of repair attempts and a complete record of all contact with the manufacturer and dealer.You have the right to receive a dated, detailed statement each time the vehicle is brought in for repair. This statement should include any charges for parts and labor, a general description of the problem, the odometer reading at the time you brought the vehicle in for repair and also when you pick up the car, as well as a list of all work performed. It should also state the date the vehicle was brought in for repair and the date you picked up the car. Be sure you are given these statements (it's the law) and that you keep them on file.
     

  5. Who pays for the repairs

    Most manufacturers' warranties on purchased vehicles cover repairs for at least the first year following the original delivery date or the first 12,000 miles, whichever comes first. If repairs are needed after your warranty has ended, you must pay for the repairs. Check your warranty booklet to find out the details of your particular coverage. Repair costs can be recovered if the vehicle is later proven to be a "lemon" under the law. For this reason, it is important to remember to keep your receipts. If you are leasing a vehicle, check your leasing contract to find out who is responsible for repair bills.
     

  6. How long the repair should take

    The Lemon Law allows the manufacturer a " reasonable amount of time" to repair or correct the defect. A "reasonable amount of time" means three repair attempts for the same defect or a total of 20 cumulative calendar days out of service because of a series of defects or repairs. Final Repair Attempt: Before you can file a claim under the Lemon Law with the Division of Consumer Affairs, you must give the manufacturer one final chance repair the defect. You must send a letter to the manufacturer (not the dealer) by certified mail, return receipt requested, stating that you may have a claim and that you are giving the manufacturer one last chance to repair the defect. (A sample letter is shown on page 5.) This letter should be mailed after the second unsuccessful repair attempt or after the 20-cumulative-calendar-day period. Contact the Division of Consumer Affairs' Lemon Law Unit for the address of the manufacturer's regional office. Keep a photocopy of the letter for your records and send the original to the manufacturer by certified mail, return receipt requested. This receipt is proof that the letter was received by the manufacturer. Keep it with your records. After receiving your letter, the manufacturer has 10 calendar days to attempt a final repair. If the defect is not repaired within this time, you have the right to demand a refund. You must provide a copy of your 10-day demand letter, the return receipt verification and the final repair attempt invoice before you can file a claim under the Lemon Law.
     

  7. Getting Your Refund or Replacement

    Replacement - The manufacturer may offer to replace your original vehicle; however, you do not have to accept the offer. You may refuse the offer of a replacement vehicle and demand a refund. If the manufacturer refuses to give you a refund, you can pursue the matter through a hearing or in court. If you do accept a replacement vehicle, and the original vehicle was financed, the manufacturer must make sure the financing is transferred from the original vehicle to the replacement vehicle. It is your responsibility to have the title and registration transferred to your new vehicle. Refund for Purchased Vehicles - If you choose to receive a refund, you will receive the full purchase price of your original motor vehicle, minus a "reasonable allowance for vehicle use." The full refund can include, but is notlimited to:

    • credits and allowances for any trade-in vehicles;
    • costs of any options and other modifications added by the manufacturer or its authorized dealer within 30 days after the original delivery date;
    • cost of sales tax, license and registration fees, and finance charges;
    • towing;
    • cost of vehicle repairs paid for by you;
    • charges for renting a similar vehicle while the original vehicle was out of service because of the defect;
    • attorney's fees;
    • expert witness fees; and
    • the Lemon Law filing fee.

    * Contact a New Jersey lemon lawyer to find out all your legal options and rights *

     

  8. Reasonable Allowance for Vehicle Use

    " The reasonable allowance for vehicle use" equals the purchase price multiplied by the mileage at the time the vehicle was first brought to the dealer or manufacturer for repair of the defect divided by 100,000 miles. For example, the reasonable allowance for a $12,000 vehicle with 10,000 miles on the odometer would be calculated as follows: 12,000 x 10,000 miles = 120,000,000 120,000,000 divided by 100,000 =1,200 The reasonable allowance for vehicle use in this case is $1,200.
    The purchase price can include finance charges, license and registration fees, sales tax, towing charges and other costs. See N.J.S.A. 56:12-32(a) of the New Jersey Lemon Law for a detailed list of costs included in the vehicle purchase price. You may be eligible to receive a refund for a leased vehicle. You can receive a full refund for any leasing fees you have already paid and certain other fees (see page 4), less a reasonable allowance for vehicle use. Under the Lemon Law, your lease agreement ends when you return the leased vehicle. You cannot be charged any penalties for ending the lease early.
     

  9. Enforcing Your Rights

    If the manufacturer does not accept your Lemon Law claim and will not refund your money or replace your vehicle, you have three choices. You may:

    • ask for a hearing through the Division of Consumer Affairs's Automotive Dispute Resolution Program; or
    • send your complaint to the manufacturer's informal dispute settlement program; or
    • file a civil action in court.
    Resolution through the Division - The Lemon Law gives consumers the chance to have their cases heard before an administrative law judge in the Office of Administrative Law. An attorney is not required for this hearing. However, it may be to your advantage to have one present, because the manufacturer will have legal representation. If you are successful in proving your case, you will be awarded any reasonable attorney's fees. The Lemon Law Unit does not provide legal representation for the consumer. IMPORTANT : To qualify for a hearing before an administrative law judge:
    • You must have allowed the manufacturer three (3) chances to repair substantially the same defect(s) OR your vehicle must have been out of service due to repairs for a total of 20 cumulative calendar days for a single problem or a series of problems.
    • You must have notified the manufacturer in writing of its final chance to repair the defect before the vehicle goes beyond 18,000 miles or two years old, whichever comes first.
    • You must have given the manufacturer that final chance to repair the vehicle.
    • You must have the certified mail receipt proving that you sent the final-chance notification to the manufacturer.

     

  10. The Lemon Law Hearing Process

    If the matter is resolved, you should inform the Lemon Law Unit of the disposition. If the matter is not resolved after the final repair attempt has been completed, follow the steps below.

    1. Fill out a Lemon Law application and send it to the Lemon Law Unit along with a legible photocopy of your vehicle registration, certified letter to the manufacturer, certified mail return receipt, all repair invoices, towing or rental car receipts, vehicle purchase order, retail installment contract or lease agreement. Do Not Send Original Documents.
    2. After receiving your application package, the Lemon Law Unit will review your case to see if it meets the requirements for a Lemon Law hearing at the Office of Administrative Law. If so, the Lemon Law Unit will approve your application and ask you to send a check or money order for the $50 application fee. This fee cannot be refunded. If you win your case, the fee will be returned to you as part of the amount awarded.
    3. Once payment is received and the application is accepted, the Lemon Law Unit will contact you and the manufacturer to arrange a hearing date. The hearing will be set no later than 20 days from that date, unless you agree to a later date.
    4. Once the case has been heard, a decision will be issued within 20 days after the hearing ends.
    5. The Director of the Division of Consumer Affairs can accept, modify or reject the decision within 15 days. If no action is taken by the Director, the decision of the administrative law judge becomes final.
    If the administrative law judge decides in your favor and the Director of Consumer Affairs agrees, you will receive a refund plus other costs. You may only use the Lemon Law hearing process once for a motor vehicle.

Contact a New Jersey Lemon law lawyer for further legal advice.

 

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